Glossary
Knowledge Process Outsourcing (KPO)
Outsourcing of higher-skill, judgement-based work such as research, analysis or compliance.
Knowledge process outsourcing, or KPO, covers work that needs specialist expertise and judgement rather than routine processing. Examples include market research, financial analysis, legal support and regulatory compliance.
KPO sits a step above traditional BPO in skill and responsibility. It suits functions where the value is in the analysis and the decision support, not just the throughput.
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