Case studies
Case studies
How Corpshore UK helps organisations across the British Isles outsource with confidence, by sector, region and service line.
These are representative engagements. Client identities are anonymised and the metrics are illustrative of the type of results this work delivers, not audited figures for a named client.
Keeping bookings and engineer dispatch moving through seasonal surge
A national home services group could not staff for winter demand without carrying idle cost in summer. An outsourced booking and dispatch team absorbed the surge and kept first-time fix rates steady.
Read case studySteadying omnichannel support through outage-driven contact spikes
A Scottish telecommunications provider saw contact volumes spike whenever a mast or line went down. An outsourced omnichannel team absorbed the spikes and kept answers consistent across voice, chat and social.
Read case studyRunning lettings administration and an IT service desk as one managed service
A London property and lettings group was losing days to manual tenancy paperwork while its branches waited on slow IT support. A single managed service took on both and tied them together.
Read case studyClearing a KYC and AML onboarding backlog across two regimes
An Irish retail bank had a growing KYC and AML onboarding backlog that was pushing new customers away. An outsourced review team cleared it and brought approval times back within target.
Read case studySteadying a dealer management platform with integrations and support
A UK automotive retail group was held back by a fragile dealer management platform and slow integrations. An outsourced IT team stabilised the platform and got new integrations live in weeks rather than months.
Read case studyBilingual Welsh and English claims handling built to WCAG 2.2 AA
A Welsh insurance provider needed to handle claims fully in Welsh and English while meeting accessibility standards. An outsourced bilingual team cut settlement time and lifted satisfaction in both languages.
Read case studyClosing the month four days sooner with an outsourced finance back-office
An Edinburgh accountancy firm was losing senior time to manual reconciliations. An outsourced back-office team shortened the close and cleared the backlog.
Read case studySteadier student support and stable IT across a busy academic year
An English further-education provider struggled with enrolment-season support spikes and unreliable IT. A managed service steadied both across the year.
Read case studyTurning around document review faster with outsourced paralegal support
A London law firm was buried in disclosure review. An outsourced paralegal team sped up first-pass review and freed fee-earners for billable work.
Read case studyLabelling millions of images with the accuracy a model can trust
A UK computer-vision startup could not label training data fast or accurately enough. An outsourced annotation team scaled volume while lifting accuracy.
Read case studyAdding nearshore engineering and QA capacity to ship the roadmap on time
A Belfast SaaS company had a stalled roadmap and a growing defect backlog. A nearshore development and QA team restored delivery pace and quality.
Read case studyKeeping the line running and invoices moving with a managed operation
A Midlands manufacturer was hit by IT downtime and slow order processing. A managed service cut outages and moved orders and invoices faster.
Read case studySteadying patient administration across a growing clinic network
An English private healthcare group had outgrown its administration model. An outsourced team took on scheduling and records and brought waits and errors down.
Read case studyRouting support contacts to the right place with AI triage
An Irish telecommunications operator was misrouting support contacts. AI-assisted triage read intent up front and sent each contact to the right team first time.
Read case studyAdding reliable engineering capacity without loosening controls
A UK challenger bank needed more engineering capacity without weakening its controls. An outsourced team took on platform work, reliability and QA inside the existing guardrails.
Read case studyReading claims documents accurately at claim volume
A UK insurer was drowning in claims paperwork. AI extraction and classification, with human quality control, sped intake without sacrificing accuracy.
Read case studyQualifying leads and filling diaries across every branch
A Scottish estate agency network was losing leads to slow follow-up. An outsourced team qualified enquiries fast and coordinated viewings across branches.
Read case studyKeeping aftersales and parts support moving through the peaks
An Irish automotive distributor could not keep up with aftersales and parts queries. An outsourced team took the load and steadied response times.
Read case studyBilingual patient support in Welsh and English to WCAG 2.2 AA
A Welsh healthcare organisation needed patient support that treated Welsh and English equally. An outsourced bilingual team cut wait times and met WCAG 2.2 AA.
Read case studyExtracting loan document data with AI and human quality control
A UK fintech lender was slowed by manual document review. An AI extraction pipeline with human quality control cut turnaround and lifted accuracy.
Read case studyHandling the admissions and clearing contact surge
A Scottish university was overwhelmed during clearing. An outsourced admissions team absorbed the surge and cut abandoned calls without adding permanent headcount.
Read case studyManaged IT and legal back-office administration under one contract
An Irish law firm juggled IT problems and back-office admin with no clear owner. Managed services took both on and steadied the practice.
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