IT outsourcing
Steadying a dealer management platform with integrations and support
A UK automotive retail group was held back by a fragile dealer management platform and slow integrations. An outsourced IT team stabilised the platform and got new integrations live in weeks rather than months.
Results at a glance
- -79%
- Monthly downtime
- -75%
- Integration lead time
- 99.6%
- Platform uptime
- -68%
- Failed releases
14 to 3 hours
12 to 3 weeks
The challenge
The dealer management platform was central to sales, service and parts across dozens of sites, but it went down often enough that showrooms kept paper fallbacks ready.
Every new integration, whether a finance provider or a manufacturer feed, took months of stop-start work because there was no dedicated engineering capacity. The group needed reliable operations and a faster path to change.
Pain points
- Platform downtime near 14 hours a month
- Integrations taking three months or more
- No clear ownership of releases or QA
- Showrooms falling back to paper during outages
Our approach
- Took ownership of platform operations with monitoring and a DevOps release pipeline
- Built a reusable integration layer so finance and manufacturer feeds plug in faster
- Introduced QA gates and staged rollouts so releases stop breaking live sites
- Managed customer and vehicle data under UK GDPR with least-privilege access controls
Results at a glance
The results
- Monthly downtime fell from near 14 hours to under 3 as monitoring caught issues early.
- New integrations went live in about three weeks instead of three months.
- Showrooms retired their paper fallbacks because the platform stayed up.
The showrooms used to keep paper forms in a drawer just in case. They have thrown them out. The platform stays up and new feeds arrive in weeks.
Common questions
We built a reusable integration layer so each new finance or manufacturer feed plugs into existing patterns rather than being engineered from scratch, backed by dedicated capacity.
These are representative engagements. Client identities are anonymised and the metrics are illustrative of the type of results this work delivers, not audited figures for a named client.
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Six-hour response. UK GDPR compliant. Named UK accountability.