Glossary
Back-office outsourcing
Outsourcing internal support functions such as finance, data processing and administration.
Back-office outsourcing covers the internal functions that keep an organisation running but do not face the customer directly: finance and accounting, data entry, document processing, HR administration and similar work.
Moving this work to a specialist provider frees skilled staff from repetitive tasks, adds capacity that flexes with demand, and applies tested processes and controls to functions that are easy to under-resource in-house.
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