Customer service outsourcing in Ireland

Irish businesses outsource customer service for the same reasons as their UK neighbours, quality, cost and the ability to scale, with one difference that matters: EU GDPR applies under the Data Protection Commission. The right partner is fluent in both the UK and EU regimes and can serve customers across Ireland, the UK and beyond from one team.

Does EU GDPR change how I outsource in Ireland?

Yes. For Irish and EU customers, EU GDPR applies, regulated by the Data Protection Commission. Your partner should be comfortable operating under this regime, with Data Processing Agreements and clear handling of any data transfers. Corpshore handles Irish customer data accordingly and also delivers to UK standards for UK-facing work.

What customer service can be outsourced?

• Voice, email, live chat, social and messaging, fully omnichannel
• Technical support from tier one to tier three
• Order management, returns and marketplace support
• Multilingual coverage, with English as standard

How much does it cost in Ireland?

Cost depends on the role, the volume and the standard you need. The useful comparison is the fully loaded cost of an in-house hire against the delivered cost of the service, which already includes recruitment, training, management and cover. We confirm an indicative figure and the exact number in a quote.

Can one partner cover Ireland and the UK?

Yes, and it is usually better than stitching together several suppliers. A partner with multilingual capability and follow-the-sun coverage supports a diverse customer base across the island of Ireland, the UK and further afield from a single relationship.

Getting started

Begin with one process and clear metrics, prove it, then scale. Tell us your channels and volumes and we will reply within six hours with a plan.