Solutions
Customer service outsourcing for the public sector
Public bodies must serve every citizen, accessibly and in the right language, while meeting tight budgets and clear duties. We deliver citizen support and back-office processing that meets those duties, including Welsh-language and accessible service.
What public sector teams are up against
- A duty to serve every citizen accessibly and, in Wales, bilingually
- Demand that outstrips budget and headcount
- Accessibility and public-sector duties that carry real obligations
- The need for careful, auditable handling of citizen data
How we help
- Citizen support across phone, email and chat to agreed service levels
- Welsh-language and English delivery for organisations with bilingual duties
- Accessible service to WCAG 2.2 AA and the public-sector accessibility regulations
- Back-office processing with audit trails, under UK GDPR
Common questions
Yes. We deliver customer service in Welsh and English so bodies with duties under the Welsh Language Standards can meet them, alongside accessible service for all users.
Tell us what you need to outsource
Share your requirement and model your savings. We reply within six hours with a clear next step.
Six-hour response. UK GDPR compliant. Named UK accountability.