Operations
Operations Manager
Run multi-team operations to high standards of quality, performance and client satisfaction.
Gwneud cais nawr
HybridLondonOperations
Yr hyn y byddwch yn ei wneud
- Own service levels and quality across teams
- Manage team leaders and resource planning
- Report on performance to clients and leadership
- Drive continuous improvement
Yr hyn rydym yn chwilio amdano
- Operations management experience in BPO or CX
- Strong people, reporting and client skills
- Comfortable owning targets and SLAs
- Right to work in the UK