Welsh-language and bilingual customer service outsourcing

If you serve Welsh citizens or customers, you can meet Welsh-language expectations without building a bilingual team in-house. Corpshore provides Welsh-language and bilingual customer service, in writing and on the phone, delivered to accessibility standards and under UK GDPR. It is a genuine differentiator that most outsourcing providers do not offer.

Who needs Welsh-language provision?

Public sector bodies operating in Wales work under Welsh-language expectations, and many private organisations choose to offer Welsh to serve customers properly. Either way, the service needs to be natural in both languages, not a machine-translated afterthought.

What does bilingual outsourced support cover?

• Welsh and English on voice, email, live chat and messaging
• Written correspondence and documentation in both languages
• Accessible delivery to WCAG 2.2 AA and the Public Sector Bodies Accessibility Regulations
• Procurement-ready documentation for public tenders

How does this fit public sector procurement?

Public procurement is structured and documented. Corpshore delivers citizen services to accessibility duties with the data protection and security detail that procurement teams expect, so your compliance evidence is ready when you need it.

Why outsource rather than hire?

Bilingual recruitment is slow and demand is uneven. An outsourced bilingual team flexes with your volumes, keeps quality consistent across both languages and frees your in-house staff for the work only they can do.

Getting started

Tell us your channels, expected volumes and any accessibility or procurement requirements, and we will send a plan within six hours. We also run this site in Welsh, Irish and Scottish Gaelic, so bilingual delivery is part of how we work, not a bolt-on.