Operations
Operations Manager
Run multi-team operations to high standards of quality, performance and client satisfaction.
Cuir a-steach a-nis
Tar-cheangailteLondonOperations
Na nì thu
- Own service levels and quality across teams
- Manage team leaders and resource planning
- Report on performance to clients and leadership
- Drive continuous improvement
Na tha sinn a' sireadh
- Operations management experience in BPO or CX
- Strong people, reporting and client skills
- Comfortable owning targets and SLAs
- Right to work in the UK